FAQ

What is Bianca Club?
Bianca Club is a home decor destination that brings timeless style and everyday comfort together, offering carefully curated pieces designed to make decorating effortless while helping you create a space that feels personal, welcoming, and uniquely yours.

Do you offer free shipping?
Yes, free shipping is included with every order. No minimums or hidden conditions—we believe delivery should always be simple and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days once shipped, so most orders arrive within 4–9 business days. As soon as your parcel leaves our warehouse, you’ll receive a tracking link so you can follow its journey every step of the way.

Do you ship internationally?
At this time, we only ship within the United States. Our focus is on providing the best possible experience locally. If we expand to other regions in the future, our community will be the first to know.

What is your return policy?
If your order isn’t quite right, no worries. You have 60 days from delivery to return your items. Just email us at info@biancaclub.com with your order number and we’ll guide you through the process.

How long do refunds take?
Once your return has been received and inspected, refunds are usually processed within 7 business days. Depending on your bank or payment provider, it may take a few extra days for the funds to appear on your statement.

Do you accept exchanges?
Yes. If you’d like to exchange an item, email us at info@biancaclub.com and we’ll help you find the right option.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, Discover, Shop Pay, and PayPal. Every transaction is encrypted with SSL technology, so your details are safe at all times.

Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is one of our top priorities. Bianca Club never stores your sensitive information, and our checkout is fully secure.

What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email. If it’s been more than 7 business days since shipping and your parcel hasn’t arrived, please contact us at info@biancaclub.com and we’ll investigate right away.

What happens if I receive a damaged product?
We’re so sorry if your order arrives damaged. Please email us at info@biancaclub.com with a short description and, if possible, a photo. We’ll quickly arrange a replacement or issue a full refund—whichever you prefer.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order and we’ll do our best to help.

Still need help?
We’re always here for you. Send us a message at info@biancaclub.com and our friendly team will be happy to assist.