Refund policy

Order cancellations

You may cancel your order within two hours of purchase by contacting our customer service team at info@biancaclub.com. If your order has already been shipped, please follow the steps in our return instructions below.

Return conditions

  • Return window: Items can be returned within 30 days of delivery.
  • Item condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Receipt or proof of purchase: Required for all returns.

Return instructions

  1. Contact customer service: Email info@biancaclub.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive return authorisation: Our team will respond and provide a return authorisation and detailed instructions.
  3. Return packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorisation form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, or by us if the item is defective or incorrect.

Refunds

Processing time: Approved refunds will be processed to your original payment method within 10 days. Your bank or credit card provider may require additional time to post the refund.

Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please first check with your bank or card provider. For further assistance, you can contact us at info@eloryn-apparel.co.uk.

Exchange policy

We do not offer direct exchanges. If you want another size or colour, please return your item under the conditions described above and place a new order for the size or colour you want through the website.

Exceptions and special cases

Defective or damaged items: If your item arrives damaged or defective, please contact us with photo evidence within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund, according to your preference.

Incorrect product: If you receive an incorrect item, please contact us and we will cover the return shipping and send you the correct item as soon as possible.

Lost packages: In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 days after the first package.

Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.

Warehouse address

For operational reasons, returns are handled through our logistics partners. Please email us at info@biancaclub.com so we can provide you with the correct warehouse address and guide you through returning your item(s).

Contact information

Store name: Bianca Club
Company name: DAGAST UK Ltd
Company number: 16801064
Company Address: 113 Boroughbridge Rd, Acomb, York YO26 6AA, United Kingdom
Warehouse Address: 9361 S St Lawrence Ave, Chicago, Illinois 60619, United States
Email: info@biancaclub.com
Phone number: +447520658572


Response time: 30 minutes – 24 hours
Opening hours:
Monday to Friday: 8:00 AM – 06:00 PM (GMT)
Saturday and Sunday: 10:00 AM – 4:00 PM (GMT)